You can order online 24 hours a day. We process orders on Monday - Friday. Orders made outside this period of time will be processed on the following business day.

When you place an order, you will receive a confirmation e-mail with the details of your order. When your order is shipped, you will receive another email with a tracking number, which allows you to track the shipment at all times.

You are responsible for ensuring the accuracy of the customer information you enter as a part of the purchasing process, as we do not subsequently validate or verify this information.

If you have adjustments to your order e.g. change of ring size or length of necklace or bracelet, you can contact us at sjostrandstudio@icloud.com. 

All orders are shipped with PostNord in Denmark and FedEx & UPS abroad. You should expect to receive your order within 3-8 business days. As we cannot guarantee local delivery conditions, we cannot accurately specify when the item will be delivered. Shipping costs are shown at checkout.

When your order is dispatched, you will receive an email with a tracking number, which allows you to track the shipment at all times.

If your purchase involves delivery to an EU country outside of Denmark, the rules apply to the free movement of goods, which means that you must pay Danish VAT, but not any local customs duties.

For delivery outside of EU countries please be aware that you're being charged Cutoms duties when you import goods across international borders. 

To find information on the duty percentage rate please visit the customs or trade tarif page on the government website of your destination country. If you need advice please contact sjostrandstudio@icloud.com

Please note that we are unable to deliver to P.O. box addresses.